Order FAQ’s

Unfortunately, once you have placed the order we cannot cancel or amend the order. You can return the order once you have received it. Follow the steps under “Returns”.

Once you’ve completed your purchase, we will send you an order confirmation via email. Please check your junk mail or spam folders if you cannot find it. Otherwise, contact customer service via our Contact Us page.

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items if they are sent back unworn and in their original packaging. There should be no scratches or stains on the jewelry.

For more details regarding returns please review our Return Policy.

If unsure, please send us a note via the Contact Us page.

We evaluate each returned item and refund you once it's accepted. You will receive a note from us that your return has been accepted. If your return is not accepted, we will notify you and you can decide what you want to do with the item.

Please know that we have the right to refuse a return if we see there are scratches or other concerns with the jewelry that is sent back. We will evaluate each return on a case by case basis.

We aim to process all returned orders within 14 working days. However, in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original payment form.

We use 18k gold vermeil and .925 solid silver in our designs. Our stones are ethically sourced and we use both natural and lab-grown gemstones.

Why Vermeil?

We use Vermeil (pronounced ver-may) in the Linda Fiore designs which ensures lustre and durability. Our Vermeil jewelry are made with a 2.5 micron thick 18k gold layer over a core of .925 solid silver. Unlike gold-plated jewelry, Linda Fiore jewelry are an investment. (And no green fingers!)

Gold vermeil pieces have a much thicker coating – usually 2.5 microns or more. This means it's much more durable and can last a long time if looked after properly. When this eventually does wear, it can be re-coated.

By keeping gold vermeil pieces away from moisture, perfumes, cleaning products etc., they can last for years.

Gold plating refers to the process of applying a thin layer of gold over the top of a bass metal; usually copper or brass. This thin layer can wear off rather quickly, even if kept properly. Since only a small amount of gold is required for gold plated pieces, they are usually cheaper to buy and quicker to make. The oxidization process in metals such as these can often transfer a green hue onto your skin and may also cause skin irritation.

By being aware of the materials you buy, you will find your jewelry will last as long as you prefer.

It is easier to recycle fine metals.

We sincerely apologize if you have experienced any fault with your Linda Fiore jewelry.

We offer 100 days warranty on all our jewelry. We inspect all our jewelry before sending to you, however, sometimes mistakes are made in the process of making jewelry. This includes defects from manufacturing flaws, breakage and/or tarnishing. We are committed to replacing these at no cost to you but we need to review the items first.

If you notice an issue that is not the fault of yours, please let us know by sending us pictures and description of the flaw to info@lindafiore.com.

We will do everything we can to replace your item in a timely manner.

By keeping gold vermeil and silver away from moisture, perfumes, cleaning products etc., they can last for a long time.

For more information on how to keep your jewelry beautiful, please see Caring for your Jewelry.

We accept most major payment methods including Visa, Visa Debit, MasterCard, Amex, Paypal, Apple Pay, and Klarna.

Please note that all orders are processed in Euro. Due to currency fluctuations - your statement may differ from the amount at the time of purchase.

At Linda Fiore, we take online security very seriously. At no point do we store financial information on our servers. Linda Fiore employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are capsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

Gift wrapping is available for an additional €5.00 (per order); simply tick the Gift Wrapping box at Checkout where you can also add a message.

Shipping FAQ’s

We ship all orders from Sweden with standard priority mail.

We constantly look for better, more sustainable ways to ship our products to you. At times it may take a little longer than normal to ship an order because we constantly look for the most efficient way -efficient for the planet- to deliver our orders. And we appreciate your understanding and patience when this is the case.

We process orders as quickly as possible but due to each country’s regulations, times of transport, custom processes etc. we can not control the delivery times as we would like. Please bear with us.

During holiday time or peak shopping times, delivery time may take longer due to the higher demand of the shipping companies.

We ship worldwide and prices are shown in your local currency when you select your shipping country.

International orders are orders outside the EU.

Orders outside of EU may be subject to customs or import duties and tax charges once they reach their destination country outside Sweden. These charges are payable by the customer and we do not currently cover this cost. We might consider changing this in the future.

Orders made within the EU will not pay any extra cost.

VAT (at 25%) is included on all orders within Europe, and is included in the listed product prices.

Outside the EU: VAT is not included in the product prices.